Return & Exchange Policy
Customers may request a return or exchange within 7 days from the date of receiving the product.
The product must be new, unused, and in its original condition, including all accessories and instruction manuals.
Products that contain scratches, physical damage, misuse, or malfunctions caused by improper use will not be accepted for return or exchange.
Health-related products, mobile devices, gaming products, and headphones are non-returnable and non-exchangeable unless a manufacturing defect is reported within 3 days from the date of delivery.
Refund Policy
Refunds will be processed within 14 business days once the return conditions are met and approved.
Shipping and logistics fees (if applicable) will be deducted from the refunded amount.
Refunds will be issued using the same payment method used during the purchase process.
Exceptions
Health products, mobile phones, tablets, and headphones cannot be returned or exchanged unless a verified manufacturing defect exists.
If the returned product contains a confirmed manufacturing defect or an error caused by the company, no additional shipping or bank transfer fees will be charged to the customer.
Warranty & Maintenance
All products are covered by a manufacturer warranty for a period of two years.
The warranty covers manufacturing defects only and does not include damages caused by misuse, accidents, or improper handling.
The original purchase invoice must be presented to claim warranty services.
General Terms
Exchange requests are accepted within a maximum of 7 days from the invoice date.
The original purchase invoice is required for all return, exchange, or warranty requests.
Customers are responsible for shipping costs when requesting an exchange based on personal preference.
If the customer does not receive the product within 30 days, they are entitled to request a refund within a maximum period of 6 months.